Refund policy

REFUND & RETURN POLICY

We want you to feel confident ordering from Bibkins. If something is not right, we are here to help.

30-DAY RETURNS
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, in their original condition, and in the original packaging.

HOW TO START A RETURN
Email support@bibkins.com with your order number and the reason for your return. We will respond with return instructions. Please do not send an item back before contacting us, as returns sent without prior approval may not be processed.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method because we cannot guarantee receipt of an untracked return.

REFUNDS
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact support@bibkins.com within 7 days of delivery with your order number and clear photos of the issue. If the claim is approved, we will arrange a replacement or refund at no cost to you, including return shipping when applicable.

EXCHANGES
The fastest way to receive a different item is to return the original item following the steps above and place a new order after the return is approved.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, used, worn, washed, altered, or misused feeding products cannot be returned. We also cannot accept items returned without their original packaging.

ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We will try to help, but orders cannot be canceled after they have entered processing or shipped.

QUESTIONS
Email support@bibkins.com.